1. Eligibility Summary

• Available once per customer (per account and payment method).
• Not available for renewals, plan switches after the first billing term, or promotional credits.
• Not available if the account has been suspended or terminated for Terms violations.
• Enterprise or custom-contract accounts may have separate refund terms agreed in writing.

2. Plan-Specific Terms

Go Plan (Free)

• No charges apply. Refunds do not apply.

Value Plan

• 7-day money-back window for first-time subscribers only.
• No refunds after 7 days or if usage exceeds 20% of monthly limits.
• Renewals are non-refundable.

Pro Plan

• 7-day money-back window for first-time subscribers only.
• No refunds after 7 days or if usage exceeds 20% of monthly limits.
• Annual subscriptions: prorated refunds may be considered in cases of persistent, verifiable technical faults that we are unable to resolve within a reasonable timeframe. This is at our discretion.

Flex Plan

• 7-day money-back window for first-time subscribers only.
• No partial refunds for individual tools once activated within your Flex configuration. We can help you adjust your tool selection instead — contact billing@sytrusai.com.
• Renewals are non-refundable.

Trials and Promotions

• If a free trial converts to a paid plan, cancel before the trial period ends to avoid being charged.
• Introductory discounts and promotional codes are not refundable and cannot be redeemed for cash.
• Trial usage does not count toward the 7-day money-back eligibility window.

3. Non-Refundable Situations

• Requests submitted after the 7-day window for first-time subscriptions.
• Usage exceeding 20% of the monthly plan limits within the first 7 days.
• Subscription renewals (monthly or annual), mid-cycle downgrades, or cancellations during an active billing period.
• Subjective dissatisfaction with AI output quality where the Service is functioning as described in our Terms.
• Inability to access the Service due to local internet restrictions, device issues, firewalls, corporate policies, or browser incompatibilities.
• Account suspension or termination resulting from violations of our Terms and Conditions or Acceptable Use Policy.
• One-time consumables (e.g., add-on credits or top-up tokens) after any portion has been used.
• Purchases made under a promotional, discounted, or lifetime deal arrangement unless otherwise stated in writing.

4. Renewal Notice

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable international regulations, we inform you that:

• Subscriptions do not automatically renew by default. At the end of your billing period, your plan will expire and your account will move to the Go Plan unless you manually renew or enable auto-renewal through your account settings under Plans & Billing.
• You may enable auto-renewal at any time through your account settings. Once enabled, your subscription will renew automatically at the start of each new billing cycle at the then-current subscription price until you disable it.
• You can view your subscription status, next renewal or expiry date, and manage auto-renewal at any time through your account settings under Subscription.
• Price changes before any renewal will be communicated at least 30 days in advance by email.

5. Cancellations

How to Cancel

• Log in to your Furobox account.
• Navigate to Settings → Subscription.
• Alternatively, email support@sytrusai.com with your account email and request cancellation.

After You Cancel

• Your paid access and features remain active until the end of the current billing period.
• At expiry, your account will automatically move to the Free Plan unless you reactivate.
• Cancellation does not automatically trigger a refund. See Sections 1–3 for refund eligibility.
• You will receive a cancellation confirmation email. If you do not receive this within 24 hours, contact support@sytrusai.com.

6. Upgrades, Downgrades & Plan Changes

• Upgrades take effect immediately; charges may be prorated for the remaining portion of the current billing cycle.
• Downgrades apply from the next billing cycle. No refund is issued for the current cycle.
• Switching between plans during the first 7 days does not extend or reset the money-back guarantee window.
• Moving from an annual to a monthly plan mid-cycle is treated as a downgrade and takes effect at the next renewal date.

7. How to Request a Refund

Step 1 — Contact Billing Support

Email billing@sytrusai.com with the subject line "Refund Request".

Step 2 — Include These Details

• Your registered name and email address.
• Payment transaction ID (available in your billing portal or payment confirmation email).
• Amount paid and payment date.
• Plan type (Value / Pro / Flex) and billing cycle (monthly / annual).
• Reason for your refund request.
• Screenshots or logs for any technical issues, if applicable.

Step 3 — Review & Decision

• You will receive an acknowledgment email within 24 hours of submission.
• Eligibility review (usage check and timing verification) typically takes 3–5 business days.
• We will notify you by email once your request is approved or declined, with reasons provided for declined requests.
• If declined, you may escalate to our Grievance Officer (see Section 14).

8. Refund Method & Timing

• Method: Refunds are issued to the original payment method only (e.g., credit/debit card, UPI, net banking). We cannot issue refunds to a different account or payment method.
• Timing: We initiate approved refunds within 5–7 business days of approval. Your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
• Currency: Refunds are issued in the original payment currency. Exchange rate differences resulting from currency fluctuations between payment and refund date are not covered by us.
• Gateway Fees: Non-recoverable payment gateway or foreign exchange fees (typically 2–3%) may be deducted from the refunded amount if we are unable to recover them from the processor.
• Confirmation: You will receive an email confirmation once the refund has been initiated from our side.

9. Technical Issues & Billing Errors

Technical Issues

• Report technical issues promptly to support@sytrusai.com with details, screenshots, and steps to reproduce the problem.
• We will attempt to resolve verified technical issues within a reasonable timeframe (typically 3–5 business days for critical issues).
• If a persistent, verifiable technical issue cannot be resolved and significantly impairs your ability to use the Service, a prorated credit or refund may be considered at our discretion.

Billing Errors

• Duplicate charges or clearly erroneous billing amounts will be refunded in full once verified — typically within 5 business days of confirmation.
• Report billing errors within 30 days of the statement date for the fastest resolution. Errors reported after 90 days may not be eligible for a refund.
• Contact billing@sytrusai.com with your transaction ID and a description of the error.

10. Chargebacks & Payment Disputes

We strongly encourage you to contact us before initiating a chargeback or dispute with your bank or card issuer. Most issues can be resolved faster and more effectively through our support team.

• Initiating an unfounded or fraudulent chargeback may result in immediate account suspension and additional processing fees.
• If a chargeback is filed, we reserve the right to provide your transaction data, usage records, and communications to the payment processor to contest the dispute.
• Accounts under active chargeback investigation will have service access suspended until the dispute is resolved.
• Successful chargebacks may result in permanent account termination and ineligibility for future Furobox subscriptions.

11. EU/UK Consumers – Right of Withdrawal

If you are a consumer in the European Union or United Kingdom, you may have a statutory 14-day right of withdrawal for digital services under the EU Consumer Rights Directive or UK Consumer Contracts Regulations.

• By accessing Furobox immediately after purchase, you expressly consent to immediate performance of the Service.
• You acknowledge that your right of withdrawal may be lost once the Service has begun to be performed, as permitted by applicable law.
• If you have not used the Service and wish to exercise your right of withdrawal within 14 days of purchase, contact billing@sytrusai.com with 'Right of Withdrawal' in the subject line.
• Where the right of withdrawal applies and has not been waived, a full refund will be issued within 14 days of your withdrawal notice.

12. Taxes, Currencies, GST & Invoices

• Displayed prices may exclude applicable taxes, levies, or duties. Where required by law, applicable taxes (including GST for Indian users) will be added at checkout.
• Indian users: GST is applicable on all subscription purchases as per prevailing rates.
• Your card issuer or bank may apply currency conversion or cross-border transaction fees. We are not responsible for these charges and they are not refunded.
• Tax invoices and payment receipts are available via your account billing portal or by request to billing@sytrusai.com.
• GST refunds, where applicable, will be processed in accordance with Indian GST laws and may require additional processing time.

13. Payment Processor

• All payments are processed securely and exclusively by Razorpay, subject to Razorpay's terms of service and privacy policy.
• We do not store your full payment card number, CVV, or UPI credentials. We store only card metadata (last 4 digits, network, type) and transaction IDs for billing reference.
• All payment data is handled by Razorpay in accordance with PCI-DSS standards.
• PDF receipts including GST breakdowns are automatically generated for each successful transaction and are available in your account billing portal.

14. Grievance Officer & Escalation

If your refund or cancellation request is declined and you believe the decision is incorrect, you may escalate to our Grievance Officer in accordance with the IT Rules 2021 and Consumer Protection Act 2019:

• Name: Het Patel
• Designation: Grievance Officer, Sytrus AI Pvt Ltd
• Email: grievance@sytrusai.com
• Address: Sytrus AI Pvt Ltd, Gandhinagar, Gujarat, India
• Response Time: Acknowledgment within 24 hours; resolution within 15 working days as required by law.

If your grievance remains unresolved after 15 working days, you may escalate to:

• The Data Protection Board of India (for data-related complaints under the DPDP Act 2023).
• The appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
• The National Consumer Helpline: 1800-11-4000 (toll-free, India).
• The e-Daakhil Portal: https://edaakhil.nic.in

15. Policy Changes

• We may update this policy from time to time. The 'Last Updated' date at the top of this page reflects the most recent version.
• Material changes will be communicated to active subscribers via email at least 14 days before they take effect.
• Changes apply prospectively to future transactions only. Refund requests submitted before a policy change will be governed by the policy in effect at the time of the original purchase.
• Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated policy.

16. Contact

• General Support: support@sytrusai.com
• Billing & Refunds: billing@sytrusai.com
• Grievance Officer: grievance@sytrusai.com — Het Patel
• Company: Sytrus AI Pvt Ltd
• Website: www.furobox.com
• Business Hours: Monday–Friday, 9:00 AM – 6:00 PM IST